Hansar Hotel’s Best Rate Commitment
We understand you cannot feel outright “Happiness and Joy” staying at our beautiful properties if you are not getting the best possible rate by booking directly with Hansar!
Hansar would like reinforce our commitment to you by guaranteeing prices offered on our websites are the best available anywhere and by booking direct you are making the best decision for ensuring an amazing experience at our properties.
Should you stumble across a lower rate for one of our hotels anywhere online, we will match the rate and give you an additional $25USD spending credit to use during your upcoming stay.
HOW TO SUBMIT
Oops, we made a mistake and you found it! In order to get your $25USD reward and new lower rate simply email us at: email@example.com within 48 hours of your booking date.
Please provide the following information to help us process this quicker:
Email Subject: “Low Rate Commitment”
1. A screenshot or link to the lower rate or link to the website where it was found
2. Full contact information
3. Dates of stay and room type booked
Upon receiving this, we will quickly validate the claim and confirm your credit for your upcoming stay.
TERMS & CONDITIONS
For a claim to be valid under the Best Rate Commitment, it must satisfy all of the terms and conditions listed below (the “Terms & Conditions”):
- ¥ A claim must be submitted within 48 hours after making the initial reservation through hansarbangkok.com or directly with our reservation team. The Best Rate Promise does not apply to any reservation made within 48 hours of arrival. The initial reservation means the original reservation made on our website and does not include modified or cancelled reservations.
- ¥ The Best Rate Commitment does not apply to reservations booked through other websites. If a reservation was booked through another website, we are not responsible for any fees associated with the cancellation of that reservation.
- ¥ The Competing Rate must be for the same hotel, room type (including but not limited to similar room size, bedding, views, and amenities), rate type, number of guests, dates, length of stay and rate rules (including but not limited to cancellation policies).
- ¥ The Competing Rate must be bookable on another website. Advertised or enquiry only rates do not qualify. The Best Rate Promise does not apply to rates found offline, negotiated corporate rates, group rates, rates requiring membership in a club or other organization, direct mail or email solicitations or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time we process the claim.
- ¥ If the Competing Rate is in a different currency from the rate booked on hansarbangkok.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate in place at the time the initial reservation was made. Discrepancies may occur between the Hansar Bangkok rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to currency exchange calculations, we reserve the right to deny the claim.
- ¥ We reserve the right in our sole discretion to determine the validity of any claim and whether it meets the Terms & Conditions. Any dispute arising out of or related to the Best Rate Commitment and the Terms & Conditions must be brought against the Hotel at which the reservation was booked in the courts of the city in which the Hotel is located and is subject to its local law. Such dispute must be brought in a party’s individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
BOOK DIRECT-STAY HAPPIER
There are so many reasons why choosing to book at Hansarbangkok.com or via email at firstname.lastname@example.org will make your stay even better, here are just a few:
BEST RATE COMMITTMENT
We offer the lowest price online and guarantee that with our Best Rate Commitment.
A WEALTH OF INFORMATION
Hansarbangkok.com is the best place to find accurate and up-to-date information about our hotel as well as tips for what to do and see when you stay with us.
NO HIDDEN FEES
We absolutely promise we will never charge any booking fees. We’re also completely transparent about all charges so you know exactly what your total hotel stay will cost when you book.
SEAMLESS CUSTOMER SERVICE
When you reserve a stay through our website, our colleagues are on call to answer any questions about your reservation, and to make any necessary changes if you decide there’s something you need to change.
Need a crib for your infant? Arriving early? Celebrating something special? There are so many important moments where we can help you make your stay even more memorable. If you allow us to plan your stay from the beginning we know exactly how to take tailor our service to your style of travel.
We can keep better track of our loyal guests. And, to extend our gratitude to our loyal customers, we offer them preferred rooms and preferential upgrades and benefits.
Our website operates under the highest international security standards possible, so you can have peace of mind when you book on Hansarbangkok.com.
Our hotels offer unique and special packages – as well as discounted meals, spa treatments and more – available only through our website or by booking direct with email@example.com
Should you need to cancel a reservation, you can do so quickly and easily and without the need of a middle-man.